Over the past few years, I've been working for an American telecom giant and I've been severely unimpressed with the way that we scope out and deliver managed services to our clients. We are inflexible to a fault, incompetent, ridiculously expensive, and totally unequipped to built or support anything that falls outside of our standard cookie-cutter designs. We are also supposedly one of the more "innovative" telcos...
For those of you who have also worked for telecom giants - or who are used to dealing with them as MSPs and/or VARs (not just as circuit providers) what is your opinion on this? Can a telecom/network service provider actually deliver good managed services?
Sidenote: I heard NTT acquired Dimension Data a few years ago, who from everything I've read was a solid MSP. If any of you have worked with them, I'm curious how this has affected their managed services practice. Do they offer a solid solution, or just a shitty telco version of managed services?
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