Hello, I've recently moved into the world of IT in the Network sector. I'm really enjoying what I do so far and I feel like I'm able to resolve most issues within my Tier 1 means. The one thing I'm getting clogged up on, filling my bins are the dreaded "slowness" issues. I have the general questions down "when did it start, who's affected, is it consistent times, random, or all day etc" I'm feeling like I'd much rather answer the phone to a system down than just general slowness. What are some good troubleshooting techniques you use for performance cases?
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