Friday, November 13, 2020

Google Docs and Meet Randomly Unreachable

Hitting a brickwall and looking for fresh eyes to see something that I am not. We are having an issue with our network 3 days in a row where randomly in the day Google Docs, Sheets, etc. will randomly be unreachable. It usually clears itself up in 10-30 minutes, but since we are a school that is kind of not an option. Google has confirmed it is not them. We cannot ping docs.google.com during that time.

Our set up: Fiber internet with Spectrum Backup>PFSense Firewall on the most recent version of Firmware>HP Aruba 2920 Switches on version 16.09.0009>Extreme (formerly Aerohive) AP 230

Separate VLANS for Students and Teachers broadcast via wireless.

Issue still occurs on the servers and when plugged in directly. Can ping the site via our firewall directly.

Confirmed that both Google Docs and Google Sheets both NSLookup to the same IP, the reachable Google Apps go to differing IPs.

Any ideas on what could be causing these issues or where to go from here. I have Wireshark recording/logs of event, but nothing looks out of the normal.

Thank you for your help!



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