I swear to christ, I don't know what it is, but every time I hear a helpdesk monkey tell me that they had the site folks reboot the router i want to strangle them.
There's no onsite router that we control. There's an L3 switch that also handles all access layer, and CPE router. Sometimes they mean they unplugged an AP. Sometimes they mean they actually powered down an entire rack. What the fuck is wrong with people that they can't ID anything when we have Netbox, PRTG, site pictures in sharepoint, and supposedly a CS degree and certs? Learn your damn job and for all that is holy ESCALATE THE TICKET IF YOU CAN'T UNDERSTAND THE POWER OUTAGE DRAINED THE UPS.
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