Background: We have a new CIO that wants to insource, everything else has been in-sourced now, networking is the last thing remaining.
Scope: Route, Switch, Wireless, DHCP, DNS, Network Security, UC, Webex, A/V
Size: 1500 Switches, 2500 AP's, 500 Routers, 40 Firewalls, 6000 Phones, etc
The part where I need r/networking:
- Building 24/7 IT Operations Center
- How to size Staffing?
- Ticket load per person?
- Ratio Tier 1 to Tier 2
- Automation
- What are you using?
- What scales really well?
- We are focusing on Python and looking at using Nornir over Ansible
- Source of Truth
- do you leverage your monitoring system as your SoT?
- What am I missing?
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