Service Provider Tools

Hi fellow nerds!

Was wondering if anyone working in a Service Provider company could shed some light on the tools they use to hold customer information and monitoring etc?

Currently we use PRTG to monitor our core and customer networks, Lucid chart for network diagrams, and rancid for config backups. And alot of other sharepoint sites and documents for info capturing - very manual and messy from Sale to Support cycle.

Is anyone using some sort of single plane of glass? If so was it premade or built in-house? We’d like something that can both do in-depth traffic monitoring (like PRTG), CMDB and DCIM, with an added touch of NMS if possible (automatisation, network topology discovery)

Thanks for any suggestions!