We have hundreds of offices, and hundreds of thousands of clients across Canada, Each with independent ISPs, and since last fall, the level of packet loss and ping times have gone up significantly. Congestion has gotten out of control. We notice it at work, and even my personal line is awful.
I've also been Feilding questions here on Reddit. Rogers cable out east seems to be particularly affected, but they are treating each complaint like individual line issues (which they are not). Most of our wireless carriers have had service outages in the past two months, which is odd.
The issue seems to be one of backhaul congestion, and not one of individual last-mile issues. All carriers and ISPs are affected as far as I can tell.
What could cause a massive country wide change like this? Is it the introduction of streaming services (Apple TV+, D+, Stadia)? Canada is rolling out 5G wireless hardware, so there are infrastructure changes happening now and we recently added "Unlimited" mobile Internet access. I don't think that could cause that much congestion....
Our clients have noticed slowdowns and loss on their home connections.
Any ideas?
I am at a loss.
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