We have servers located in Germany, and one of our Canadian offices is having terrible speed issues accessing those servers. Further diagnoses indicates that there is some sort of upstream issue in the network path from the German servers, to the specific ISP (Bell) in the Canadian office.
How do I get the attention of network engineers, or report this issue, instead of dealing with the small business tech support hell at the ISP level? Uploading FROM the DE servers TO the Canadian office is a crippling 10mbps, while the opposite direction works at gig speed.
Doing a traceroute, I suspect it's one of these (especially the bolded ones):
tcore4-montreal02_1-7-0-0.net.bell.ca [64.230.79.33]
tcore3-newyorkaa_hundredgige0-8-0-0.net.bell.ca [64.230.79.142]
bx10-newyork83_ae0.net.bell.ca [64.230.79.209]
ae9-0.nyk10.core-backbone.com [80.255.14.73]
ae10-2021.fra20.core-backbone.com [80.255.14.6]
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