Tuesday, September 24, 2019

Captive Portal Assistant - Says successful login before actually prompting to login?

Hi all,

I've got an unusual scenario whereby some users trying to authenticate to public/guest wifi at certain locations are getting issues with the Captive Portal Assistant we use at our organisation.

The issue seems to occur on public wifi that requires a user to click "Continue" on the first redirection page before actually getting to a login form.

Our laptops use a captive portal helper to sandbox this redirection for compatability/security, and at these particular places it crops up saying "You are now connected to the internet. This app will close." at the very first page BEFORE you can type in your email and guest password etc.

This pop-up occurrs straight away and stops the user from pressing the "Continue" button on the first page redirection, meanign they are unable to complete the registration form for the WiFi.

Does anyone have any idea how to fix this? And whether it is a networking issue or an issue with the captive portal helper application we use?

Cheers in advance! :)



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