Client of mine has Optimum. Lately they have been having internet issues that I traced back to super high latency. Ping tests from the Sonicwalls diagnositics to various domains including Google were in the mid triple digits. Optimum determined problem was at the cable modem and required a reset which they did from their end and then everything was good. A week later same thing and again they reset the modem and again everything was fine. It happened again today. I have requested they come out and swap out the modem which they are doing later today. But just wondered if somehow a problem with Sonicwall router itself could cause the connected cable modem to experience latency issues over the course of time?
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