Tuesday, July 9, 2019

Cisco CUCM - Video Rate Issue

We have been having a hell of a problem with Webex lately. We have noticed in our troubleshooting that the video conferencing systems have been negotiating a 500kb rate instead of the configured 6000 that it should be using.

System version: 11.5.1.11900-26

We have checked Pipes and Bandwidth and neither of those are configured to rate limit anything.

We have escalated really high with Cisco, but they still can't find the cause. We can reproduce it, but no one seems to know why.

We use different room kits minis where it shows a troubleshooting screen and proved the room kits were only using 500k.

Anyone seen this issue before? If more details are needed I will submit, this stuff is not my strong suit.



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