Hello all!
I’ve found myself curious as to the experience of others before in the VAR post-sales side. Would you all mind terribly answering the following:
- Does your company have standardized design, implementation planning, meeting documentation?
- Does your company utilize baseline engineering practice standards or is it up to the lead engy and “best practice”?
- Are you rotated in/out of a billing status?
- Is there a global knowledge archive for all customer engagement, product info, “gotchas”?
- Your most common customer type?
- What are some pain points YOU have in your project process or customer engagement process?
- Your company size (statewide, regional, national, global, etc)
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