I have been having issues with our Aerohive system here for the last two months, and have been working a ticket with Aerohive support without much success the entire time. I am using an on premise hivemanager using hivemanager classic.
Has anyone else experienced any frustration with this wireless solution? Our issues seemed to start right after we were troubleshooting a localized issue with support. They recommended upgraded to the latest firmware (6.5r12) as well as enabling background scanning and channel auto selection. After this everything seemed to go south, we have users disconnecting all over the building. We have since reverted every single setting we could back but are still having users here and there have spotty wifi.
We are at the point of trying to get Aerohive out on site because it seems as if their techs are just unable to get to the bottom of our issues. I have dug through logs on devices on our physical network but don't see anything out of the norm.
There is so much troubleshooting we done to try and attack this from every angle it would be hard to list it all out here. What I do have is some logs from the most recent disconnected event on the AP. I have deleted the hostnames and usernames from this log.
Any ideas on this? Similar experience?
2019-04-10 14:58:50 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[4851:b704:b0f0] at Hapd[4018:b1b3:b829, wifi1.2] 2019-04-10 14:58:50 info ah_auth: sta 4851:b704:b0f0 is disassociated from 4018:b1b3:b829(wifi1.2) in driver 2019-04-10 14:58:50 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[4851:b704:b0f0] at Hapd[4018:b1b3:b829, wifi1.2] 2019-04-10 14:58:50 info ah_auth: sta 4851:b704:b0f0 is disassociated from 4018:b1b3:b829(wifi1.2) in driver 2019-04-10 14:58:50 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[4851:b704:b0f0] at Hapd[4018:b1b3:b829, wifi1.2] 2019-04-10 14:58:50 info ah_auth: sta 4851:b704:b0f0 is disassociated from 4018:b1b3:b829(wifi1.2) in driver 2019-04-10 14:58:50 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[4851:b704:b0f0] at Hapd[4018:b1b3:b829, wifi1.2] 2019-04-10 14:58:43 info kernel: [mesh]: set proxy : b4ae:2b3c:8379 4018:b1b3:b800 wifi0.1 flag 0x1c03 2019-04-10 14:58:43 info amrp2: set proxy route: b4ae:2b3c:8379 -> 4018:b1b3:b800 ifp wifi0.1 upid 300 flag 0x1c03 monitor(0/0) p kt/sec ok 2019-04-10 14:58:43 info amrp2: receive event <STA join>: b4ae:2b3c:8379 (ip 10.0.124.14) associate wifi0.1 upid 300 vlan 1 flag 0x00000000 2019-04-10 14:58:43 info ah_auth: [Auth]STA(b4ae:2b3c:8379) login to SSID(wifi0.1) by user_name=host/ 2019-04-10 14:58:43 info kernel: [mesh]: set proxy : b4ae:2b3c:8379 4018:b1b3:b800 wifi0.1 flag 0x1c03 2019-04-10 14:58:43 info amrp2: set proxy route: b4ae:2b3c:8379 -> 4018:b1b3:b800 ifp wifi0.1 upid 300 flag 0x1c03 monitor(0/0) pkt/sec ok 2019-04-10 14:58:43 info amrp2: receive event <STA join>: b4ae:2b3c:8379 (ip 10.0.124.14) associate wifi0.1 upid 300 vlan 1 flag 0x00000001 2019-04-10 14:58:43 info ah_auth: add new RT sta: MAC=b4ae:2b3c:8379, IP=10.0.124.14, hostname=ee, username=host/ on wifi0.1 2019-04-10 14:58:43 info ah_auth: [Auth]STA(b4ae:2b3c:8379) login to SSID(wifi0.1) by user_name=host/ 2019-04-10 14:58:42 info ah_auth: sta 4851:b704:b0f0 is disassociated from 4018:b1b3:b815(wifi0.2) in driver --More-- 2019-04-10 14:58:42 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[4851:b704:b0f0] at Hapd[4018:b1b3:b815, wifi0.2] 2019-04-10 14:58:42 info ah_auth: [Auth]: receive driver notification[0x8c03, IWEVREGISTERED] for Sta[b4ae:2b3c:8379] at Hapd[4018:b1b3:b814, wifi0.1] 2019-04-10 14:58:42 info kernel: [wifi]: ah_idp_timeout: wifi1 idp mitigate disable 2019-04-10 14:58:41 info kernel: [wifi]: wifi0.2: suppress request from 48:51:b7:04:b0:f0, reason band-steering-prefer-5g 2019-04-10 14:58:38 info ah_auth: sta b4ae:2b3c:8379 is disassociated from 4018:b1b3:b814(wifi0.1) in driver 2019-04-10 14:58:38 info ah_auth: [Auth]: receive driver notification[0x8c04, IWEVEXPIRED] for Sta[b4ae:2b3c:8379] at Hapd[4018:b1b3:b814, wifi0.1] 2019-04-10 14:58:32 info kernel: [wifi]: ah_idp_timeout: wifi1 idp mitigate disable 2019-04-10 14:58:24 info ah_auth: sta 4851:b704:b0f0 is disassociated from 4018:b1b3:b829(wifi1.2) in driver
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