Skype for Business uses Interactive Connectivity Establishment (ICE) to determine available media paths for their sessions. We are facing connectivity and quality issues when Skype Sessions are being held by people of the same organization in different countries. Via the Skype/Teams Admin Center we see that the Skype Clients establish a direct connection (via the rather slow MPLS) instead of using the internet and routing the session through Microsoft GN. Now, i‘ve found no information whatsever how we can affect this session establishment in order to improve this. Does somebody have similar problems?
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