The Dungeons and Dragons online MMORPG had to do a server move from one room to another in the same data center due to a change of contract (apparently the new contract required that the machines be in a different room).
The server machines are owned by them, so they had to use their own guys to move the machines as the data center wouldn't touch them. Their tech team obviously does not do server moves on any regular basis as thats way outside their job scope.
They have no backup machines, so their website, game servers and everything had to go offline for the duration of the move, which was estimated to take 22 hours.
Something went wrong during the move and now the downtime has been extended to at least 70 hours for unspecified "hardware issues" which they wont elaborate on.
(You can see their downtime extensions on their official twitter : https://twitter.com/DDOUnlimited)
So to recap :
-Have to use your own tech team to do this as the server machines are owned by your company
-Said tech team does not do this on any regular basis
-There are no backup machines available so the website and everything has to go offline for the duration of the move
What would be the typical way to handle a situation like this to avoid extended downtime? Im pretty sure the "cross your fingers and hope nothing goes wrong" plan isnt standard in any industry...
No comments:
Post a Comment