Does there exist any tool that we could have a user run to help us figure out why they can't connect to VPN? At this point I don't care if it's free or not because helping someone on the other side of the world without any computer skills is a nightmare.
We use AnyConnect, and I know there is DART. Maybe I don't have the right decoder ring to browse all those files, or am I just supposed to send that to TAC and have them do it?
I feel like a tool that can test MTU settings, poke at UDP ports to see if they work, and sending a string of information to make sure it wasn't messed with in transit would at least confirm that a VPN connection is possible or where the issue.
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