Wednesday, December 26, 2018

Bridge Mode = no internet??

Here’s one that has me screaming....

Multiple Modems (VDSL2+) ISP: MyRepublic (Australia) 50 up 20 down Router: Dell Server running Sophos XG firewall IP is static.

It appears when our modem, which we’ve tested this on multiple however the main is a Netgear DM200, is in bridge mode we either have no DSL connection at all or, we obtain DSL and are able to use the network before it drops out, reconnects and will drop out. Drop outs can happen minutes apart, hours apart or days apart and last for 2 minutes to hours.

We’ve resorted to a backup cellular service when the dropouts happen however this is expensive.

Naturally, our ISP has no clue what’s happening and their on call techs who have come out don’t know either. Even the fiber company who put down all the cable don’t know.

Is there anything which could be causing bridge mode to disconnect so often? It appears that when NOT in bridge mode our connection is a whole lot more stable and there’s nowhere near the disconnections compared to bridge mode. However that means our firewall isn’t able to run due to clashes with the inbuilt firewall of the DM200 which it seems isn’t able to be turned off...

Thank you in advance



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