Working on a case where my switch is policy routing it has eigrp routes for. It is set for "set ip default next-hop" so it shouldn't do this.
The TAC engineer had 3 days to look over the config.
It took over an hour on the phone for him to finally agree that it shouldn't policy route traffic it has routes for. I had to SHOW HIM CISCO DOCUMENTATION for him to finally agree. Before that he insisted on topology diagrams and lots of info which seemed completely unnecessary for such a basic issue.
Have you ever request for a new engineer? How does that go?
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