Wednesday, July 11, 2018

Has anyone used PureCloud voice before? Questions about their service.

I have a site that chose PureCloud as their voice option (against our recommendation). Now they are complaining of issues and we are looking for ways to monitor the health between the site and PureCloud's AWS environment, but they don't offer any. Has anyone worked with them before, and if so, how do you monitor the connectivity health from customer site to PureCloud?



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