Thursday, May 24, 2018

My morning Cisco Bug Email

...Facepalm.....

For the record, we're on 3.6.8, but I've had internal pressure to goto 16.3.5 based on comments my SE has said.

Known Bugs - Catalyst 3850-12S-E Switch

CSCvj49476

Console, Telnet/SSH Sessions Hang/Become unavailable at execution of "show run"

Symptom:
Console, Telnet/SSH sessions to the switch hang up and the condition does not clear until a reload is done.

May 4 12:12:27.154: %PARSER-6-WMLRETRY: Write memory lock currently held by pid '485', automatic retry. -Process= "SSH Process", ipl= 0, pid= 487
May 4 12:12:41.205: %PARSER-6-WMLRETRY: Write memory lock currently held by pid '485', automatic retry. -Process= "SSH Process", ipl= 0, pid= 488
May 4 12:12:45.757: %PARSER-6-WMLRETRY: Write memory lock currently held by pid '485', automatic retry. -Process= "Exec", ipl= 0, pid= 486

Conditions:
Vlan configuration change/add/delete events executed at the time ARP hits the CPU ( DHCP snooping/ARP inspection)
Switch freezes, drops end user traffic and also stops executing.
Show run/ Show tech-support command is executed.
Affects 16.6.3, 16.3.5, 16.3.5b, 16.3.6. across all platforms. Code versions earlier to each of the mentioned releases are not impacted

Workaround:
The switch will not be recoverable once the condition is hit. Switch will have to be reloaded.
Run the following steps to avoid running into the issue,
Option 1:
1) Disable IP DHCP snooping
No ip dhcp snooping vlan 2-4094
No ip dhcp snooping
2) Disable IPDT/ SISF policy if applied on the interfaces.
Int <>
no device-tracking attach-policy
3) Make all the desired vlan config changes, restore the cli's remove from step 1) and 2) above.

Option 2 (Intrusive Method, not recommended):
- Enable MAC ACL to temporarily block ARP packets.
- Apply the ACL on all the ports on the switch or modify the respective CoPP policy.
- Make the VLAN changes.
- Remove the MAC ACL from the interface, restore CoPP policy if copp is modified.

Option 3( Intrisive Method):
- Shut down all interfaces
- Make VLAN Changes
- Unshut all the interfaces



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