Friday, February 16, 2018

HP network printer loops from a connected/disconnected state on the network.

There's an HP printer at my office that constantly goes from an online to an offline state all day. (Offline as in I can't access the GUI not just showing offline on the print server) It has a static IP address outside of our DHCP scope so that isn't the problem. I can plug another printer in that uses the same IP address and that printer will stay connected just fine so that rules out something basic like a bad network cable or bad switch port. I did an nbtstat -a on the printer's IP and got a MAC address of 00-00-00-00-00-00 could the NIC card of the printer itself be bad?



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