Friday, January 5, 2018

Juniper playing hard-to-get on MXR-2

Hey all. I have an old Trapeze MXR-2 WLC that I’m trying to get a more recent firmware for. I can see the versions in Juniper’s download page, but my login doesn’t have access to them. I went through the normal steps of contacting our VAR, requesting a support agreement with Juniper, to find that they won’t provide one because the device is EOL and EOS. Tried to escalate with Juniper to be denied by a broken record manager.

How is one to update the firmware when the manufacturer locks out all options?



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