Monday, November 13, 2017

CUCM translation pattern issue

Hello,

I have a CUCM VoIP setup that has been working fine for years with little to no issues. Recently the phone company started giving out local numbers that match one of our Translation patterns.

The translation pattern in qeuestion is set to 8570. the local number pattern is xxx-570-xxx. We use 8 to dial out. So if a user is trying to call out to one of these numbers they pickup the phone, dial 8 then 570-xxxx. However, as soon as they get to the 0 they get redirected to the internal extension defined by the pattern.

Is there any way to work around this without having to assign a new phone number?



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